Privacy Policy

1. Introduction

Welcome to our peer-to-peer rental platform. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

This policy complies with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa, which regulates the processing of personal information by responsible parties.

2. Definitions

In this Privacy Policy, unless the context indicates otherwise:

• "Personal Information" means information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person, as defined in POPIA.
• "Platform" means our website, mobile application, and related services.
• "POPIA" means the Protection of Personal Information Act 4 of 2013.
• "Process" or "Processing" means any operation or activity concerning personal information.
• "Responsible Party" means us, as the entity that determines the purpose of and means for processing personal information.
• "User" or "You" means any person who accesses or uses our Platform.

3. Information We Collect

We collect the following categories of personal information:

4. How We Collect Information

We collect personal information through:

• Direct provision when you register an account, list items, or make rentals
• Automated technologies such as cookies and similar technologies
• Third-party services for identity verification and payment processing
• Communications with our customer support team
• User reviews and feedback

5. Purpose of Processing

We process your personal information for the following purposes:

• To create and manage your account
• To facilitate rental transactions between users
• To verify your identity and prevent fraud
• To process payments and manage billing
• To provide customer support
• To communicate with you about your account, transactions, and platform updates
• To personalise your experience on our platform
• To improve our platform and services
• To comply with legal obligations
• To enforce our Terms of Service
• To protect the rights, property, or safety of our users or others

6. Information Sharing and Disclosure

We may share your personal information with:

• Other Users: When you list items or rent from others, we share information necessary to facilitate the transaction.
• Service Providers: Third parties that help us operate our platform, such as payment processors, identity verification services, and cloud hosting providers.
• Legal Authorities: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection
• Secure data storage and transmission

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights Under POPIA

Under POPIA, you have the following rights regarding your personal information:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to object to the processing of your information
• The right to request deletion of your information
• The right to be notified if your information is compromised
• The right to submit a complaint to the Information Regulator

To exercise these rights, please contact us using the details provided in the "Contact Information" section.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time you have an account with us
• Legal obligations that require us to retain data
• Statute of limitations under applicable law
• Ongoing or potential disputes or legal claims
• Guidelines from relevant regulatory authorities

10. International Data Transfers

We may transfer your personal information to countries outside South Africa. When we do so, we ensure that:

• The recipient country has adequate data protection laws
• We use appropriate safeguards such as standard contractual clauses
• The transfer is necessary for the performance of a contract with you
• You have given explicit consent to the transfer

11. Children's Privacy

Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our records.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on our platform prior to the changes becoming effective.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Information Officer:

You also have the right to lodge a complaint with the Information Regulator of South Africa: